Shipping policy

SHIPPING POLICY

PROCESSING TIME

• All orders are usually processed and dispatched within 2–4 business days.
• Please note that processing times may be longer during busy periods, launches, promotions or holidays.
• You will receive a shipping confirmation and tracking information, where applicable, once your order has been dispatched.

DELIVERY TIMES

• Delivery times vary depending on your location and the shipping service selected at checkout.
• Delivery estimates are provided by the courier and are not guaranteed.
• Once your order has been dispatched, delivery is handled by the chosen courier.

SHIPPING ADDRESS

• Please ensure your shipping address is correct and complete before placing your order.
• We are not responsible for delays or additional costs caused by an incorrect or incomplete address provided at checkout.
• If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

TRACKING

• Where tracking is available, tracking details will be sent to you once your order has been dispatched.
• Please allow some time for tracking information to update after receiving your dispatch confirmation.

DELAYED OR LOST ORDERS

• If your order is delayed, please check your tracking information first.
• If your parcel appears to be lost or has not arrived within the expected delivery timeframe, please contact us via email or our website contact form so we can assist.
• Delivery delays caused by the courier are outside of our control.

DAMAGED PARCELS

• If your parcel arrives damaged, please take clear photos/videos of the packaging and the item before disposing of any packaging.
• Contact us as soon as possible with your order number and photographic evidence.
• Damaged items will be inspected before any refund or replacement is issued, in accordance with our Returns Policy.

UNDELIVERED / RETURNED PARCELS

• If a parcel is returned to us because of an incorrect address, failed delivery or failure to collect, please contact us to arrange the next steps.
• Additional delivery charges may apply if the parcel needs to be resent.

CONTACT US

If you have any questions about your order or our shipping policy, please contact us via email at aconline24s@gmail.com or through our website contact form.

IMPORTANT

• By placing an order, you confirm that you have read and understood our Shipping Policy.
• This Shipping Policy does not affect your statutory consumer rights under UK law.