Refund policy

 

RETURNS

• Returns must be requested within 15 days of receiving your order.
• Items must be unworn, unused and undamaged and returned in their original packaging.
• All original tags, labels and accessories must still be attached/included.
• Items that have been worn, damaged or altered may not be accepted.
• Please contact us before sending any item back.

DAMAGED / FAULTY ITEMS

• If your order arrives damaged or faulty, please contact us as soon as possible.
• Clear photos/videos of the item and packaging must be provided as proof.
• The item will be inspected upon return before a refund is issued.
• Once the damage/fault has been confirmed, an eligible refund or replacement will be provided where applicable.

REFUNDS

• Refunds will be processed once the returned item has been received and inspected.
• Approved refunds will be issued to the original payment method where applicable.
• Please allow additional time for the refund to appear in your account, depending on your bank/payment provider.

BANK TRANSFERS

• Bank transfer is accepted as a payment method.
• If paying by bank transfer, the full amount must be paid before your order is processed or dispatched.
• Orders are not confirmed until full payment has been received.

SALE ITEMS

• SALE ITEMS ARE FINAL SALE — NO CHANGE-OF-MIND REFUNDS OR EXCHANGES.
• Please check item details and sizing carefully before purchasing a sale item.
• This does not affect your legal rights regarding faulty, damaged or misdescribed items.

ORDER CANCELLATIONS

• Orders can only be cancelled before they have been dispatched.
• Once an order has been dispatched, it can no longer be cancelled.
• Please contact us as soon as possible if you wish to cancel your order.

PROCESSING & DISPATCH

• Orders are usually processed and dispatched within 2–4 business days.
• Processing times may be longer during busy periods, launches or promotional events.
• You will receive a dispatch confirmation once your order has been sent.

DELIVERY

• Delivery times depend on the courier and destination and are not guaranteed.
• Please ensure your delivery details are correct before placing your order.
• We are not responsible for orders sent to an incorrectly provided address.
• If your parcel is delayed, lost or marked as delivered but has not arrived, please contact us so we can assist.

MISSING / INCORRECT ITEMS

• If you receive an incorrect or missing item, please contact us as soon as possible.
• Please provide your order number and clear photos of the package and items received so we can investigate.

RETURN POSTAGE

• Customers are responsible for return postage for eligible change-of-mind returns.
• If an item is faulty or arrives damaged, please contact us before returning it for further instructions.

CONTACT US

• For all returns, damaged items, cancellations, or order enquiries, please contact us via Instagram (@aconline24s), email at aconline24s@gmail.com, or through our website contact form.
• When contacting us, please provide your order number so we can assist you as quickly as possible.

IMPORTANT

• By placing an order, you confirm that you have read and agreed to our store policies.
• Our policies do not affect your statutory consumer rights under UK law.
• For our full Terms & Conditions, please visit our website.